Legal Notice / Seller Information

Seller Information Required under Japanese Law

Business Name

Japan Duo Notes

Representative

Kan Saito

Address

Domi Sakaguchi 3B, 3-12-3 Tokumaru, Itabashi-ku, Tokyo 175-0083, Japan

Phone Number

+81-90-9682-9242

Contact

Please contact us through the contact form or customer support information provided on this website.

Prices

The selling price is the amount displayed on each product page.

All prices are shown including applicable taxes where required.

For printed books, shipping fees may apply separately. Please check the product page and checkout page for shipping costs before placing your order.

Payment Methods and Timing

We accept the following payment methods:

• PayPal
• Credit and debit cards via PayPal
• Credit and debit cards via Stripe

Payment is due at the time of purchase. Orders will be processed after payment has been completed.

Delivery of Products

PDF digital products will be made available for download after payment has been completed.

Printed books will be shipped within 7 days after we receive your order, unless otherwise stated on the product page.

Returns and Refunds Policy

We sell both PDF digital products and printed books. Returns, refunds, and exchanges are handled according to the nature of each product as described below.

1. PDF Digital Products

Due to the nature of PDF digital products, we generally do not accept returns or refunds after purchase.

However, if you contact us within 7 days of the purchase date, we may provide a refund or resend the correct file in the following cases:

• The product file has a technical issue, such as file corruption, missing pages, or download failure.
• A file different from the product ordered was provided.
• The same product was clearly purchased by mistake more than once.

Refunds and returns are not available in the following cases:

• The product has already been downloaded, except in cases of a verified technical issue or incorrect file.
• The reason is subjective, such as “the product was different from what I expected,” “the content was not what I imagined,” or “the difficulty level was not suitable.”
• More than 7 days have passed since the purchase date.
• We suspect fraudulent refund activity.

1. Printed Books

For printed books, we accept returns, exchanges, or refunds only if the product is defective, damaged during delivery, or different from the item ordered.

Please contact our customer support within 7 days of receiving the product and include your name, order number, photos showing the condition of the product, and a description of the issue.

If the return or exchange is due to an error on our part, we will cover the return shipping cost.

1. Returns of Printed Books for Customer Convenience

Returns for customer convenience may be considered only if the item is unopened, unused, and you contact us within 7 days of receiving the product.

In such cases, the customer is responsible for return shipping costs and any fees related to the refund process.

We cannot accept returns or refunds in the following cases:

• The product has been opened, used, stained, folded, written on, or otherwise damaged.
• More than 7 days have passed since the product was received.
• The product was damaged or soiled after delivery due to the customer’s handling.
• The product is returned without prior notice or approval.

1. Cancellations

PDF digital products generally cannot be cancelled after the purchase process has been completed.

Printed book orders may be cancelled if the item has not yet been shipped. Once the item has been shipped, the cancellation will be treated as a return and handled according to this policy.

1. Refund Method

If a refund is approved, it will be processed according to the original payment method. It may take approximately 5 to 10 business days for the refund to appear, depending on the payment provider.

Copyright and Use of Content

All publications, sheet music, text, images, illustrations, and related content provided by Japan Duo Notes and its related websites are protected by copyright law.

Unauthorized copying, reproduction, distribution, translation, resale, republication, or other use beyond the scope permitted by law is prohibited.

Receipts

We do not issue separate receipts.

For payments by credit card, debit card, PayPal, or Stripe, please use the payment statement, transaction record, or receipt issued by your payment provider as your official proof of payment.

Other Notes

Product images, sample pages, and audio or video previews are provided for reference purposes. The actual product may differ slightly depending on the edition, printing method, or viewing environment.

For inquiries regarding products, orders, returns, exchanges, or refunds, please contact us with your name, order number, product name, and a description of the issue.